Steve ElliottManaging Director
Steve has seen rapid changes in technology over 30 years in the IT industry and has employed increasingly sophisticated techniques to deliver services and support. “As Co-Founder and Managing Director, I maintain that three key factors ensure excellence in our customer service – knowledgeable and co-operative people, commitment to customer relationships and a keen sense of humor!”
Steve ThompsonOperations Director
Steve has been employed for over 35 years in the Service Industry with over 25 years in IT support.
One of the original founders and directors of Paragon Technical Services Ltd formed in August 1990 also original founder and director of Paralogic Ltd and Paralogic Networks Ltd formed in 2002.
Responsibilities include Purchasing. Logistics, Repair Centre, account management of manufacturers and support pricing. Field Service Operations of Paralogic Ltd has been added since April 2013.
An inspirational person with a supportive management style that motivates both groups and individuals in achieving targets and their job responsibilities.
David NarburghCommercial Director
David has worked in the ICT Solutions Industry for 20 Years since University. In those years David has held commercial positions within Reseller, SI and Distribution organisations providing Service Solutions across a wide range of Technologies and into both End Users and Channel clients.
Very much an individual who relishes building bespoke solutions to meet the needs of the client and achieving collaborative and long term commercial relationships. Coupled with an obsession for Detail verging on OCD, David take great pride in the Quality of Solutions and Delivery Mechanics involved to ensure the client forges a true partnership for commercial benefit and resource efficiencies.
Vince ChiappinelliProjects/Support Engineer
Vince began his career in the IT maintenance business 16 years ago. During this time he has gained valuable experience servicing and repairing a wide range of products within the IT industry.
With his expertise he also provides technical support to customers and is responsible for the IT hardware and software needs of our in house staff. Also with his vast product knowledge and experience he also provides support on technical sales queries.
Roy ChalkBids & Contracts Manager
Roy has been working in the ICT Industry for most of his career starting in Production printing within the NHS. He then had a long tenure with a leading Digital Print & Imaging OEM where he performed a number of key global stock management and commercial account roles for clients across EMEA.
Roy then developed his role further and become Head of Section focused on Client Management and Development for Document Imaging, Graphics and Medical Markets.
Roy joined Paralogic in 2007 working in the Commercial Account Team and then was promoted to the Role of Bids and Contracts Manager given his wealth of experience and technical solutions knowledge of the Document Imaging and TPM market place.
Above all Roy and his team share the common goal ensuring that our clients receive a responsive, and commercially attractive solution to any TPM and Project Requirements received.
With such high standards of Customer Services, he and his team take great pride in building lasting and strategic partnerships.
Louise CrushCall Desk Manager
I have worked with the Directors of Paralogic for over 20 years, the whole of my working career has involved working in customer services.
I began working within the call centre, additionally I also become the contracts administrator, setting up contracts processes still being used until three years ago.
I have always firmly believed that the customer must always be given the best customer service possible, the call desk team always strive to ensure this happens.
I am proud to be part of the Paralogic success story, the call desk team ensure the customer is kept informed of the statuses of their calls, we strive to resolve any issues as quickly as possible using the vast resources we have available.
I am pleased to be part of a happy, friendly, personable and professional team.
Nigel EvansNational Service Manager
Nigel joined Paralogic in 2002 in its founding year. Having worked in the IT service industry for the last 30 years, he cultivates a knowledgeable, can do attitude with his service teams and provides key focus in achieving high levels of customer service. I think ‘Being Proud of what we achieve’ is our driver for providing our customers with the best possible customer experience. Our Service ethic is based on traditional service values backed up by using the latest technology.
Jodie Van DykeCall Desk Administrator
Jodie joined the Calldesk team in 2015. A calm, approachable and sincere individual with a good sense of humour. Having been in a customer service role for most of her working life, she strives to exceed customers’ expectations and maintain a positive client relationship.
Alongside her colleagues, responsibilities include liaising with colleagues and advising customers to achieve the best possible outcome for any issues or queries. Being a point of contact for our customers, scheduling our engineers and ensuring our customers’ needs are met in a timely manner.
Cheryl CrowdyServices Account Manager
Cheryl is an experienced customer service and sales professional; a confident communicator motivated towards exceeding customers’ expectations and improving customer relationships. Working as part of the Calldesk team, she is focused on responding to our customer needs with a professional and friendly disposition, whilst maintaining effective communication and a strong working relationship within the call centre.
Ellie MooreSales & Finance Liaison Officer
Ellie comes from a background of sales administration having held positions within the Aviation and FMCG Sectors. Supporting our Sales and Accounts teams, Ellie’s ability to learn our processes quickly and her keen eye for detail are becoming a valuable part of the Paralogic family, helping us to build strong, long-lasting relationships with our growing customer base.
With her hybrid role across both Sales and Accounts, Ellie is in a unique position to encourage positive contact with our suppliers and customers, aiding both teams in supplying our customers with the high level of service they are accustomed to.
Bob CrayfordLogistics / IMAC
Following his School Years Bob joined the Royal Mail as an apprentice Post Man and soon progressed through the organisation moving into Quality Control and Diagnostics. After 23 years, it was time for a change and he joining Paralogic in 2007. Bob possesses a logical, sincere, informed and calm demeanour in the Roles. Having spent a number of years within Logistics, he now performs a hybrid role encompassing Equipment Logistics, Hardware Deployment and Digital Signage Installation Projects as On-site Team Leader.
James ElliottClient Manager
James cut his sales teeth in the automotive industry, initially with the PSA group he quickly progressed into the prestigious world of Jaguar Land Rover. Having spent most of his working life in commercial customer service he understands the dedication and attention to detail required to fully fulfil a customer’s demands and needs. As part of Paralogic’s continued growth & portfolio development coupled with our commitment to our clients in delivering the best possible levels of Customer Service and Commercial Support, we are pleased to welcome James Elliott to the sales team as Client Manager.